Terms of service

Terms of Service

Welcome to CleverCart. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Terms

CleverCart operates an online store offering products to customers in the United Arab Emirates.

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable laws.

We reserve the right to refuse service, cancel orders, or restrict access to our website where necessary.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors, packaging, dimensions, and appearance may vary slightly from the images shown due to photography, lighting, screen settings, or manufacturer changes.

We reserve the right to correct errors, update product information, or change product availability at any time.

3. Prices

All product prices displayed on our website are shown in AED (United Arab Emirates Dirham) unless stated otherwise.

Prices may change at any time without prior notice.

Any applicable delivery charges will be displayed during the checkout process or communicated to the customer where applicable.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, phone, SMS, or WhatsApp.

We reserve the right to cancel or refuse an order due to:

Product availability issues
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery limitations
Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, an applicable refund will be processed.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected orders within the UAE.

Customers are responsible for providing a valid phone number and delivery address and for being available to receive the order.

Repeated refusal or failure to accept confirmed COD orders may result in restrictions on future COD purchases.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe communicated on our website or at checkout.

Delivery times may vary due to location, courier delays, weather conditions, public holidays, or circumstances beyond our control.

For more information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before placing an order.

8. Intellectual Property

All content available on the CleverCart website, including logos, brand names, graphics, text, images, designs, and website content, is owned by or licensed to CleverCart unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

9. Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

Attempt to interfere with the security or operation of our website
Use the website for fraudulent activities
Provide false or misleading information
Attempt to gain unauthorized access to our systems
Copy or misuse our website content
Use our website in violation of applicable laws or regulations

10. Third-Party Services

Our website may use third-party services such as payment processors, delivery companies, analytics providers, and other technology services.

These services may have their own terms and privacy policies. CleverCart is not responsible for the policies or practices of independent third-party providers.

11. Limitation of Liability

To the extent permitted by applicable law, CleverCart shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective when they are posted on this page. Your continued use of our website after changes are posted means that you accept the updated Terms.