Shipping policy

Shipping Policy

At CleverCart, we aim to provide a smooth and reliable delivery experience for our customers across the United Arab Emirates.

1. Delivery Coverage

We currently deliver orders across the United Arab Emirates, including major cities and residential areas, subject to courier availability.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is confirmed.

For Cash on Delivery (COD) orders, our team or delivery partner may contact you to confirm your order before dispatch.

3. Delivery Time

Once your order has been dispatched, delivery usually takes approximately 2–5 business days, depending on your location and courier availability.

Delivery to remote areas may require additional time.

4. Shipping Charges

Applicable delivery charges, if any, will be displayed during checkout or communicated before the order is dispatched.

From time to time, CleverCart may offer free delivery or promotional shipping offers.

5. Order Tracking

Where tracking is available, you may receive tracking information through email, SMS, WhatsApp, or another communication method provided by our delivery partner.

6. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

Please ensure that the phone number and delivery address provided at checkout are accurate and that someone is available to receive the order.

If a customer is unavailable or provides incorrect delivery information, additional delivery charges or delays may apply.

7. Delayed Deliveries

While we aim to deliver within the estimated timeframe, delays may occur due to:

High order volumes
Weather conditions
Public holidays
Incorrect or incomplete address information
Courier-related issues
Unforeseen circumstances beyond our control

CleverCart cannot guarantee an exact delivery date in circumstances beyond our reasonable control.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, please contact us as soon as possible and provide clear photos or videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

9. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

Full name
Correct phone number
Complete delivery address
Building/villa details
Area and city

CleverCart is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

10. Cash on Delivery

For eligible UAE orders, Cash on Delivery may be available.

Customers are requested to accept confirmed COD orders upon delivery. Repeated refusal or failure to receive confirmed orders may affect eligibility for future COD purchases.