Refund policy

Return & Refund Policy

At CleverCart, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon arrival.

  • You received the wrong product.

  • The product is missing parts or accessories.

  • The product received is significantly different from the product description.

To be eligible for a return, the product must be unused and in its original condition and packaging, wherever applicable.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, damaged, or altered by the customer.

  • Products without their original packaging, where packaging is required.

  • Items damaged due to misuse or improper handling.

  • Products returned after the 7-day return period.

3. Damaged or Incorrect Orders

Please contact us within 48 hours of receiving your order and provide clear photos or a short video showing the product and packaging.

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

4. Refunds

Once your return or refund request has been approved, we will process the refund according to the applicable payment method and circumstances of the order.

For Cash on Delivery (COD) orders, we may contact you to obtain the necessary details required to process an approved refund.

Refund processing times may vary depending on the payment provider or bank.

5. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement instead of a refund, subject to product availability.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product received from us, CleverCart may cover the applicable return shipping costs.

If a return is requested for reasons other than a product defect, damage, or our error, return shipping charges may apply.

7. How to Request a Return or Refund

To request a return or refund, please contact us with:

  • Your order number

  • Your full name

  • The reason for the return/refund

  • Clear photos or video of the product, if applicable

Email: infoasglobal0987@gmail.com
Phone / WhatsApp: +971 56 969 5894

Our support team will review your request and guide you through the next steps.

8. Important Notice

Refunds and returns are subject to our verification process and applicable UAE consumer protection laws. We reserve the right to reject requests that do not meet the conditions outlined in this policy.

By placing an order with CleverCart, you acknowledge and agree to this Return & Refund Policy.